HAIR SERVICE POLICY

CANCELLATION:

Please kindly alert your stylist of any cancellations at least 48 hours prior to your appointment or you may forfeit your $50 deposit.

 

NO CALL - NO SHOW:

If you miss your appointment without notifying your stylist, you will no longer be able to book appointments in the future.

 

COVID-19 POLICY:

Temperature checks. Please sanitize hands. Mask Required. Observe social distancing. We ask that you come alone to your appointment, unless you are a minor being accompanied by an adult. There is no need to wait in your car, please come into the salon upon arrival.

HAIR EDUCATION POLICY

All classes are non-refundable. We do not offer credit or exchanges. Education classes are final sale.

HAIR PRODUCT ONLINE STORE POLICY

RETURN/EXCHANGE POLICY: 

We do not offer refunds or exchanges. All sales are final. JXN&CO will not be held responsible for damage to customer packages inflicted by the Carrier (USPS). Please see shipping policy to file a claim. 

 

 

SHIPPING POLICY:

Please allow 5-10 business days to process and ship your order. We do not process orders on weekends or holidays. Expect delays during large restocks or holiday season. Shipping costs may increase seasonally due to USPS pricing. 

 

All orders are shipped via USPS Mail. We are unable to control when your package will be delivered once it leaves our warehouse. All orders in the U.S. normally take 2-5 business days to arrive. JXN&CO will not be held responsible for damage inflicted by USPS carriers. Please see “DAMAGED PARCEL” below to file a claim.

 

It is very important to fill out your shipping information accurately. JXN&CO will not be held responsible for undelivered packages due to incorrect shipping information filled out by the customer upon checkout. If the package gets returned to sender, JXN&CO will not be held responsible for additional shipping fees. JXN&CO will not be held responsible for any lost or stolen packages. 

 

TO CONTACT US ABOUT YOUR ORDER, DO NOT DM ON INSTAGRAM, DO NOT TEXT/CALL.

All questions or concerns must be emailed to JXN&CO. Support Team at jxnmama@jxnandco.com

 

Following information must be included for all email inquiries:

  1. First and last name used to ship order

  2. Order number

  3. Attached receipt with items ordered

 

Lack of information will delay responses. 

Please allow 1-3 business days for our JXN&CO. Support Team to respond.

 

Tracking information:

All customers are sent a receipt (proof of purchase) when you place an order. Once your order is processed, you will receive an email with your tracking number. If you are not receiving emails, please check your spam folder before contacting JXN&CO Support Team. Please ensure that you input the correct email address upon checkout in order to receive your receipt and tracking updates.

In Transit means while the Parcel is in the care and custody of the Carrier (USPS).

 

DAMAGED PARCEL: FILING A CLAIM VIA PIRATE SHIP SHIPSURANCE:

 

Your JXN&CO. package is insured up to $100 with Shipsurance via Pirate Ship.

 

The recipient needs to declare damage within 15 days of receiving the shipment. If we don't file the claim within 15 days of delivery, Shipsurance may deny it.

 

All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. Failure to comply can result in the denial of the claim.

 

During the claims process, a claim statement/affidavit signed by the recipient will be required. This is a form document provided by Shipsurance that allows the recipient to indicate loss or damage.

 

Pirate Ship customer support will take care of the claims process for you. Please send an email to support@pirateship.com to get started on your claim.

 

https://support.pirateship.com/en/articles/4756096-tips-for-insurance-claims